Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX
SharpenCX
OCTOBER 8, 2019
We’re digging into five categories of metrics Gartner identified in their Future of Customer Service Analytics Report as the customer experience KPIs to watch. Employee Engagement. Here, we step beyond employee engagement and look at this category as your agents’ holistic experience.
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