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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Submit Survey.

Analytics 93
Analytics Government APIs Metrics 93
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How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Elevate, Scale and Promote Your Customer Journey Analytics Program Include New Data Sources Adding new data from different sources lets companies expand the depth and breadth of their analyses.

Analytics 43
Analytics Metrics Government Journey mapping 43
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