Vonage

MARCH 26, 2018

Create a customer-focused vision statement Defining your customer service principles in a vision statement provides a strategic reference point. The easiest way to create a customer-centric vision statement is by focusing on key expectations identified in your customer profiles. Offer support via social media J.D.

Personalization 58

Personalization Interactive Voice Response Customer Experience CRM 58

VocalCom

AUGUST 7, 2017

Understand customer sentiments to connect on an emotional level. Customer emotions play an essential role in their relationships with brands. Using big data to better understand how customers feel is therefore critical to connecting with them on an emotional level and winning their loyalty.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

Pointillist

MAY 23, 2018

How to Improve Customer Experience Using Journey Analytics. How to Create a Single Customer View to Deliver Better Customer Experience. Your Needs: Transform an organization to become more customer-centric. According to a recent Forrester survey, 88% of CX pros are doing customer journey mapping.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

Pointillist

APRIL 17, 2019

“A Customer Data Platform is packaged software that creates a persistent, unified customer database that is accessible to other systems” –CDP Institute. Marketers are using a variety of systems today to design, manage and measure multichannel campaigns.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Pointillist

OCTOBER 22, 2018

In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Beyond Philosophy

OCTOBER 15, 2015

consumers said they have stopped doing business with companies that blow it with Customer service. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon. It’s the law of Customer Experience Supply and Demand: they demand it so you better supply it!

Customer Service 379

Customer Service Multichannel Self service CRM 379