The Best Posts From the Customer Support Community in 2015
Kayako
DECEMBER 31, 2015
to keep ticket levels low, and the tools they use that make them more efficient at supporting customers — the combined effect of these two allows them to help thousands of customers with only one person working full time on support. The Five Elements of a Perfect SaaS Support System , by Emeric Ernoult.
35 
Let's personalize your content