Customer advocacy Interactive Voice Response Self service Surveys 
JustCall
APRIL 5, 2023
When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.
JustCall
MARCH 9, 2023
It can be categorized into two parts – calls handled by agents and calls handled by IVR or other automated systems. Agent Effort Score To provide the best support to customers, agents need to know how to navigate the systems and find relevant information. This helps you introduce relevant self-service for customers.
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