Recipe for Success – The Alphabet Soup of Customer Experience Acronyms
NICE inContact
OCTOBER 5, 2017
I am offering up a blog series on the definition of these terms, the benefits and risks of each, and recommendations on which measures to use for your desired outcomes. Let’s start with a review the classifications of the metrics, as well as common items in each classification in this first of the series. Customer Satisfaction (CSAT).
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