Hodusoft

FEBRUARY 29, 2024

MSPs must ensure that their call center is equipped with the right type of technology tools. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff. Keeping up with the latest technologies and troubleshooting a wide range of problems can be demanding.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Kayako

JANUARY 5, 2017

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Most consumers expect ready access to support or help.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38

ShepHyken

JULY 8, 2022

Smart IVR allows you to serve customers directly without going through an agent for support calls. Hospitals can integrate CRM to monitor patients and appointments. Today, banks face stiff competition from leading privatization-based technology companies. Omni-channel support is critical moving forward.

Omni-channel support 168

Omni-channel support Customer Service Multichannel Interactive Voice Response 168