Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Your call center isn’t a stand-alone system. It needs to interact with other portions of your business. As more customers seek to engage businesses through other channels than voice (e.g.,
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