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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. For example, the customer may have indicated in an Interactive Voice Response (IVR) or online chat that they want to talk about their bill.?That’s

article thumbnail

10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. For example, the customer may have indicated in an Interactive Voice Response (IVR) or online chat that they want to talk about their bill.?That’s