Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. As more customers seek to engage businesses through other channels than voice (e.g., Social media. Be mindful of integrations. Likewise, check for the basics.
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