Contact Center, Customer Experience and Quality calibration

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Contact Center

Customer Experience

Quality calibration

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

Customer Service Life

SEPTEMBER 7, 2018

Let’s pause for a moment and acknowledge that the proposition of cutting quality assurance — a resource-intensive process in most contact centers — and allowing customers to handle it would certainly be attractive to many contact center leaders. CSAT is sometimes measured too early in the process.

Quality calibration

Quality calibration Calibration Surveys Coaching

So You Need a Quality Application? Consider These 7 Things

Customer Service Life

JUNE 17, 2019

I hope that’s a freeing thought for folks out there who might feel like they’re doing quality wrong in their contact center because they’ve not yet gone high tech. With a quality tool, there’s no need for formulas to calculate scores when filling out forms. Calibrate with all scorers. Permissions and access.

Calibration

Calibration Quality calibration Contact Center Gamification

Customer Contact Central

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

So You Need a Quality Application? Consider These 7 Things

Stay Connected