Customer Experience and Quality calibration

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Customer Experience

Quality calibration

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

Customer Service Life

SEPTEMBER 7, 2018

Now if you’re looking to augment your quality assurance efforts with AI and/or an analytics solution , that’s a different conversation. This can potentially allow your quality team to review more interactions (up to 100%). This is one easy way to insert CSAT into your quality calibrations and coaching.

Quality calibration

Quality calibration Calibration Surveys Coaching

So You Need a Quality Application? Consider These 7 Things

Customer Service Life

JUNE 17, 2019

Your frontline agents will love seeing where their individual quality stands and don’t need access to many of the other features within the app. Calibrate with all scorers. Quality calibration is a process by which all reviewers ensure alignment on the way they grade customer interactions.

Calibration

Calibration Quality calibration Contact Center Gamification

Customer Contact Central

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

So You Need a Quality Application? Consider These 7 Things

Stay Connected