Contact Center, Customer emotions and Time management

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Contact Center

Customer emotions

Time management

5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak

SharpenCX

APRIL 15, 2020

Your agents are handling interactions with heightened customer emotion as they attempt to work through the trying times themselves. And how do you, manager, prioritize your own time for peak productivity (without bleeding your well dry)? Like, how long it takes them to search the knowledge base to help a customer.

Time management

Time management Call Center Management Coaching

What is an ACD? The Basics of Automatic Call Distribution

Noble Systems

OCTOBER 21, 2020

Manage team schedules to meet service level targets. View agent attendance and time management. Tying your ACD to other critical business tools, such as your CRM, is an important piece of a larger customer service strategy. Is it accessible via a web or cloud-based service for access from anywhere, at any time? .

First call resolution

First call resolution Call Center Interactive Voice Response call center software

Customer Contact Central

5 Time Management & Productivity Techniques to Charge through Challenges and Keep your Work From Home Call Center Operating at its Peak

What is an ACD? The Basics of Automatic Call Distribution

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