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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto

SEPTEMBER 21, 2022

Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center.

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Top 10 Contact Center Software for 2022-2023

Hodusoft

NOVEMBER 29, 2022

That transformed call centers into contact centers. But due to the rising competition, the market now is flooded with many types of contact center solutions. Cons : Being a relatively new entrant in the market, it lacks the brand recognition that the heavyweights have. Unavailability of pricing plans.

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