Upstream Works
AUGUST 5, 2021
As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here.
CSM Magazine
OCTOBER 7, 2021
Leveraging more than 20 years of experience and innovations, Empirix solutions based on Hammer technology accommodate all existing service pricing models including hybrid, cloud-based, on-premise, subscription based and perpetual licences.
Playvox
MARCH 19, 2024
The Evolution of Contact Center AI Early uses of AI and machine learning (ML) showed up in call centers years ago in intelligent routing solutions and interactive voice response (IVR) systems. From there, use cases have evolved and rapidly expanded. But it goes beyond enabling automation.
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