DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. It’s Time to Transition from IVR to IVA. Interactive voice response systems were effective for what they were intended to do in the past.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. Call centers are overloaded with heavy volumes resulting in long hold times and time-to-callback.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. The right solutions can help organizations successfully adapt to new and existing contact center trends. Gen Z is defined by technology and values.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79