Contact center software Customer advocacy Customer Experience Service level 
Playvox
FEBRUARY 13, 2023
With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience. But what’s the real value of a loyal customer? But your service center can’t afford to tip the scales in the other direction.
JustCall
MARCH 9, 2023
While earlier businesses didn’t focus much on delivering value to customers through their call centers, the trends today have changed. According to a report by 8×8, employee satisfaction and customer experience are now considered the top KPIs to track by contact centers.
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