Construction First call resolution Multichannel Service level 
Fonolo
FEBRUARY 7, 2013
But longer than average wait times can also result in a lower First Call Resolution rate because the experience they have before reaching an operator will dictate how the rest of that customer interaction pans out. Popular related content: 4 Metrics Your Call Center Needs to Track in 2020. More on that shortly.
NobelBiz
NOVEMBER 15, 2022
With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease. This improvement is also feasible at a department level. Adding this to multichannel support allows your agents to provide a fully-connected experience to your customers.
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