Conversational AI: Everything You Need to Know for Your Contact Center
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. Conversational AI is a technology that users can have a conversation with, almost as if they were having a human conversation.
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