Complaint resolution Examples Scripts Wait times 
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.
CX Journey
NOVEMBER 14, 2018
For example, agents can open with, “I see you’ve been with us for X years. They can also thank customers for their patience, positivity, and time. And never ask a second time for information collected through the phone system or online. Wooden phone prompts and tinny music make wait time crawl. Save them a step.
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