Complaint resolution Customer Experience Interactive Voice Response Wait times 
CX Journey
NOVEMBER 14, 2018
And never ask a second time for information collected through the phone system or online. For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. Have Some Fun Surprise customers with a little humor, where appropriate. Save them a step.
Dialer 360
FEBRUARY 11, 2019
Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Another person at the same time and what you see as they see too. Besides, the people are especially sensitive to wait-times. It is fantastic for customer experience and best call center future.
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