Complaint resolution Customer effort Feedback Personalization 
ProProfs Blog
MAY 18, 2021
It is better to wait till they convert into customers before collecting and understanding their feedback about your brand. Read more: 7 Best Tactics to Collect Website Feedback. Alternatively, the efforts made by a customer while interacting with your brand can be measured by a customer effort score (CES).
Nicereply
MAY 22, 2023
By actively monitoring your social media accounts , you gain valuable insights into customer sentiment, identify issues early on, and promptly address customer inquiries or concerns. Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution.
Expert insights. Personalized for you.
78 
Let's personalize your content