Remove Complaint resolution Remove Contact Center Remove Interactive Voice Response Remove Wait times
article thumbnail

How to Make Your Customer Experience Stands Out in the Experience Economy

CX Journey

Fortunately, you don’t have to be Apple to stand out in your industry; even small changes in the contact center can shift your service from forgettable to remarkable. Build a Friendship We all love to spend time with our social circles. Accept responsibility. Wooden phone prompts and tinny music make wait time crawl.

article thumbnail

9 Strategies to Strengthen a Contact Center of the Future

Dialer 360

Guidelines for the Contact Center of the Future. Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Another person at the same time and what you see as they see too. Besides, the people are especially sensitive to wait-times.