The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]
Netomi
NOVEMBER 8, 2021
Help desk software has a wide range of tools for agents to quickly and accurately access profile data, capture context, analyze sentiment, and provide shortcuts and templates to help customer service reps reply easily. They can recommend responses to agents or even coach agents in real-time. Self-service portal.
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