article thumbnail

Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

(..)

article thumbnail

Contact Center Future Shock: Channels May Become Part of Our Past

Brad Cleveland Blog

(..)

article thumbnail

The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

Netomi

They can recommend responses to agents or even coach agents in real-time. Attrition for customer support agents is one of the highest (with turnover rates between 30-40%), which leads to significant hiring, training and onboarding costs. The most advanced help desk platforms use a combination of human and machine intelligence.