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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Here’s where multi-tenant contact center software can come in handy. For instance, IVR will provide callers with a wide range of options ranging from the language they speak to the department they want to speak to, and the problems they have with the product or service.

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JustCall vs CloudCall: Which is the Best?

JustCall

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.)