Coaching Customer Service Multi-channel support Multichannel 
Brad Cleveland Blog
JUNE 28, 2018
While meeting with Jim Rembach of Call Center Coach at ICMI’s Contact Center Expo in Orlando, we discussed how channels are likely to be approached in the future.
Brad Cleveland Blog
SEPTEMBER 19, 2019
Recently, I was reminded of this brief interview that I recorded with Jim Rembach of Call Center Coach. We discussed how channels are likely to be approached in the future.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brad Cleveland Blog
JUNE 28, 2018
(..)
Brad Cleveland Blog
JUNE 28, 2018
(..)
Netomi
NOVEMBER 8, 2021
A help desk (or service desk) is case management software that helps companies receive, assign, resolve and analyze customer service tickets or queries from internal audiences (IT or HR). Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets.
Expert insights. Personalized for you.
26 
Let's personalize your content