Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

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Gamification Contact Center Coaching Quality management 79

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Coaching 52

CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . Maximise performance : Create stronger teams. About the Author.

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Gamification Customer centricity Self service Surveys 52

CSM Magazine

FEBRUARY 7, 2023

Inspire and motivate team members through gamification. Offer rewards to those who share their customer successes and learning with others. This gives everyone the chance to shine and customers will pick up on their positive energy and enthusiasm. That way customers can move seamlessly from one channel to another and back again.

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Customer Experience Gamification Analytics Self service 52

Customer Centric Support

SEPTEMBER 1, 2016

Competition can be a great motivator, and should be sprinkled into your reward / gamification programs for variety. Your objectives in a contact center are such that everyone should be working together to achieve and win – ultimately helping the customer to win. 3 – Polarizing Quality Management.

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Customer Service Gamification Quality management Customer centricity 48

CSM Magazine

JANUARY 9, 2023

With this launch, Playvox’s entire workforce engagement suite, which also includes quality management and coaching, is available to Salesforce customers. We’re honored to collaborate with Salesforce to bring new levels of efficiency and innovation to our joint customers.”

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Contact Center Schedule adherence Gamification CRM 59

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

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