NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

APRIL 18, 2022

This technique saves the agent who answers the phone a lot of time and helps to the consumer satisfaction, who is not treated as an anonymous individual. IVR – Interactive Voice Response The IVR – Interactive Voice Response is no longer merely a time management tool.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

NobelBiz

MAY 10, 2022

One strategy to empower your contact center agents is to use tools like templates to offer contextualized messages to agents, allowing for brief but thorough replies. Begin by applying some of these suggestions and exploring the advantages of operating an omnichannel contact center to maintain constant morale and productivity.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52