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Cloud Contact Center Best Practices You Should Use In 2022

Playvox

In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.

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6 Benefits of Cloud-Based Contact Centers

JustCall

Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center. It eliminates the need for any on-premise hardware or infrastructure to run a contact center. Further, contact centers generally look to hire agents globally or regionally for linguistic regions.

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5 Ways to Reduce Your Contact Center’s Average Time in Queue

3CLogic

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

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What Are The Features of a Contact Center Software?

NobelBiz

Cloud Contact software will enable you to have the fastest, most effective ways to gather the clients and make them interact with you. Contact center software is meant to provide clients with an exceptional customer service experience. One of the main benefits of a cloud contact center solution is to provide greater flexibility.

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7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Playvox

What happens when you don’t have enough contact center agents? When you have an agent shortage, it causes significant CX, operational, morale, and cost issues. Contact centers are plagued by high agent turnover and typically have events and activities to improve morale , with the hope of also improving retention.

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What Is Call Center Reporting & How Does It Work?

NobelBiz

The end goal is to foster a cycle of continuous optimization, leading to elevated customer experiences, enhanced agent morale and performance, and ultimately, a more streamlined and cost-efficient operation. Recognizing and acting on agent feedback not only improves operational efficiency but also boosts morale and engagement.

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How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

SharpenCX

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too.