Cloud contact contact center solutions Self service Strategic Value 
Upstream Works
AUGUST 5, 2021
As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment.
NICE inContact
SEPTEMBER 11, 2018
As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Read the full article on ICMI.com.
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