SmartAction

OCTOBER 25, 2023

Missed Opportunities: Beyond immediate customer dissatisfaction, the underinvestment in the voice channel meant missed opportunities for upselling, gathering valuable insights and building stronger customer relationships. Leveraging Telephony for Enhanced Customer Engagement So, what do customers truly desire?

Interactive Voice Response 90

Interactive Voice Response Customer Service Virtual Agent Self service 90

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. They were able to respond to customer queries and provide support 24/7.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

IdeasUnlimited

JULY 28, 2022

With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support. Today, call centers are handling much more technical questions and problems whereby the escalations and interactions with the agents have changed in nature.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59