article thumbnail

Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC Contact center software with social media multi-channel intigration and the smart features will help boost your eCommerce business.

article thumbnail

How to Survive the Avalanche of Customer Interactions with Automation

Inbenta

Whatever the category in which those interactions fall, they can come via several channels: Emails Phone calls Messages on social media Contact forms Reviews on dedicated websites. Automation complements self-service to help businesses cope with the explosion of interaction volume, whilst managing costs.