Chatbots, First call resolution and Seminar

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Chatbots

First call resolution

Seminar

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

AUGUST 17, 2021

With the latest call center technologies, identifying and measuring Key Performance Indicators (KPIs) is a breeze. Use historical data, analytics, and call center metrics to measure your agents’ and overall call center’s performance. Training your agents is essential when optimizing call center performance.

Call Center

Call Center Abandon rate Average Handle Time First call resolution

12 Customer Service Skills to Enhance the Customer Experience

aircall

MARCH 1, 2021

Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. An example of this could be a design thinking seminar. Rectify the issue at first contact. Humans do. .

Customer Experience

Customer Experience Customer Service Call Center First call resolution

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

Call Center Optimization: 5 Methods to Improve Your Operation

12 Customer Service Skills to Enhance the Customer Experience

Webinars

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