Playvox

APRIL 21, 2023

Learn more about how digital channels are changing how contact centers operate in our new ebook, Is A Digital Contact Center The New Normal? If a customer hasn’t gotten the resolution they need from self-service, they’re bound to be a bit frustrated when they speak to an agent.

Customer Experience 95

Customer Experience Contact Center Self service Multichannel 95

Playvox

MAY 4, 2023

Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Hint: They’re all unique to digital transformation. It’s a win-win.

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

Playvox

JUNE 22, 2023

Three Ways To Improve Call Initiation Metrics Increase the number of agents available for inbound calls during peak times to provide faster call center support to customers. Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52