CCNG Interactive Voice Response Self service Virtual Agent 
CCNG
APRIL 12, 2024
We understand that integrating a new solution, whether that is AI, a point solution, an IVR, or anything else, is not an easy process. Call routing, interactive voice response and voice-based chatbots are a few examples of that technology. Implementation takes time, and change is difficult to manage.
Altivon
MARCH 20, 2018
According to Gartner, by 2020 customers will manage 85% of their interactions without any human involvement. Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. How is that possible? Leading technologists (e.g., OmniChannel success is in the eye of the beholder.
Expert insights. Personalized for you.
221 
Let's personalize your content