Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
According to Gartner, by 2020 customers will manage 85% of their interactions without any human involvement. Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. OmniChannel: Distinctly Different from MultiChannel. How is that possible?
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