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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

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What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

Talkdesk

How Wrap-Up Time is Spent Globally, the call center industry standard after-call work time is about six minutes. Check out our full list of over 50 contact center software integrations. 5 Ways to Reduce It in Your Contact Center appeared first on Talkdesk. The post What is Call Wrap Up Time?

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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

The observable advantages of personalization are supported by data and case studies, which demonstrate greater rates of customer retention and higher customer lifetime values. These protocols demonstrate the dedication to protecting the privacy and confidentiality of customer data by adhering to industry standards and laws.

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