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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

In addition, having more reps that are able to handle a significant amount of calls can reduce the average speed to answer and improve service levels.” – Rob Canales, Traits of a Successful Call Center Representative , XPS Solutions; Twitter: @XPSSolutionsUSA. . Callers are put on hold while the agent asks around for a solution.

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