20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. With smart-routing, companies can also boost employee morale. Operational efficiency, particularly focusing on caller forecasting. Ben M Roberts @Roberts_Ben_M. Ben and his team are on a mission to enable and enrich human interactions, not replace them.
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