20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
We’ve often found that this metric is often looked at but rarely ever looked into with detail to discover how to reduce the time taken. Call center managers need to understand that a streamlined post-call process will lead to more calls being made, or decreased average wait times for inbound calls. Rowan Hanning @10Xfive.
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