Why Customer Experience is Like Sex in High School
Customer Relationship Metrics
JANUARY 11, 2017
doesn’t she work in marketing?!). Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent. Increased caller satisfaction. Lower cost per call.
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