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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Agent Redundancy Rating.