20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Educating on self-service results in a better customer experience. Sam Fernandez is the Vice President of Strategic Alliances for Student Matching Service , a state-of-the-art contact center focused exclusively on enrollments, recruitment, and better outcomes for colleges, universities, and Higher Education. Back-end conversion rates.
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