Caller satisfaction Customer Service Interactive Voice Response Service level 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Start measuring this KPI after a customer leaves your IVR and wait until they’re greeted by an agent.
Dialer 360
SEPTEMBER 10, 2019
As well as set value purpose, enhance efficiency and boost service level. Usually, it doesn’t include the time and taking to navigate with the IVR system. As well as the degree of the accessibility to their callers. The study showed an 89% abandonment rate of customers on customer service.
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