Caller satisfaction, Contact Center, First call resolution and Surveys

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Caller satisfaction

Contact Center

First call resolution

Surveys

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. Without question, our most important metric is first call resolution…”.

Call Center

Call Center Metrics Contact Center Wait times

Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. They are both immediate post-interaction surveys.

Customer Experience

Customer Experience Interactive Voice Response Caller satisfaction Calibration

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Why Customer Experience is Like Sex in High School

Stay Connected