Caller satisfaction Coaching Feedback Scripts 
Customer Relationship Metrics
JANUARY 11, 2017
The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. The project was designed to use the same data collection method with the same survey script for both contact centers. Increased caller satisfaction.
JustCall
APRIL 26, 2022
AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Coaching insights. 6 Use Cases).
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