aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

MARCH 29, 2022

Virtual agents can handle everything from ordering to tracking and query management. IVRs are typically accessed via a phone keypad or touch-tone, but they also can use speech recognition technology. . So, the time saved from dialing up these numbers can be used to make more calls per agent. Appointment Scheduler.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52