What Is Automatic Call Distributor System: ACD Meaning and Benefits
JustCall
AUGUST 5, 2020
Customer service is all about the 2 Qs - Quality and Quantity. Quantity as to how many calls you attend. But oftentimes, when support agents are flooded with calls, the quality sinks. To avoid this, you must ensure you have the right technology at hand to efficiently handle the incoming surge of calls on time.
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