JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

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NobelBiz

MAY 24, 2022

These might be qualitative goals that assure consumer happiness (for example, a need for higher FCR First Call Resolution rates). They can also be quantitative (such as lower average handling time , higher number of calls handled over a period of time, etc.). Here are some helpful hints.

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aircall

NOVEMBER 9, 2016

This is very handy for call centers with fluctuating seasonal activity. Having a (partly or wholly) virtual call center can have many advantages for your business, including decreased costs, lower agent turnover, and improved customer satisfaction. It also allows agents to work remotely. Reliability.

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